SMARTECH & Associates

Operation Administrative Coordinator

US-TX-Austin
1 month ago
Job ID
2017-1075
# of Openings
1
Category
Administrative/Clerical

Overview

The Operations Administrative Coordinator (OAC) is the liaison between SMARTECH Operations and Finance.  This position ensures all administrative deadlines and requirements are met to ensure that SMARTECH wins.

 

SMARTECH defines winning as exceeding all internal and external customer service level agreements.  The OAC will work closely with the FSM to create a streamlined and productive processes.  Creating this win cannot be done alone.  

 

The OAC is expected to work closely with all other departments to create a service delivery package that rivals the competition.

Responsibilities

Essential Job Duties:

 

 

  • Provide outstanding service to the customer

 

  • Build and Develop new processes to improve SMARTECH delivery

 

  • Maintain 100% Procedural Integrity

 

  • Review work orders to to ensure accuracy for invoicing.

 

  • Work with Service Team to establish and maintain a work schedule that maximize technician utilization, while minimizing overtime.

 

  • Meet applicable performance objectives

 

  • Review technician reported times to ensure productivity

 

  • Maintain service profitability; including productivity, labor utilization, work in process, and expense control.

 

  • Act quickly on issues of concern brought up by employees or customers.

 

  • Promotes teamwork, the company’s mission and operational goals.

 

  • Establishes working relationships with employees and serves as a conduit between employees and senior management.

 

  • Works with trainer and management to ensure all processes are documented with goals and measurements.

 

  • Perform other responsibilities as needed.

Qualifications

  • Must be eligible to work in the United States
  • Must be proficient working on a computer / data entry
  • Must be familiar with Microsoft Word, Excel
  • Must be familiar with Google Drive / Docs / Sheets
  • Must be able to follow written instructions
  • Must be willing to work hard
  • Must be open to innovation and collaboration

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