SMARTECH & Associates

Staffing Manager

1 month ago
Job ID
# of Openings
Human Resources


The Staffing Manager (SM) is a player / coach responsible for the success of the recruiting and training department.  This position has to be able to execute all functions to ensure that both that SMARTECH wins. SMARTECH defines winning as providing a candidate that is the right fit 100% of the time while maintaining revenue and cost targets.  The SM will work closely with each FSM to create a self-reliant, passionate, growth-driven technician.  Creating this win cannot be done alone.  The SM is expected to work closely with all other departments to create a recruiting delivery package that rivals the competition.


Key Performance Indicators (KPI)

  1. Growth Revenue meets Approved Financial Plan by Quarter
    1. Either by call count or overall revenue amount
  2. Recruiting Time to fill < 7.5 days
  3. Onboarding Time to fill < 3.5 days
  4. Recruiter Productivity -  Techs per week > 8 moved to training
  5. Contractor Field Cost <= 48%
  6. Quality - Hiring Manager Sat Score > 95%
  7. Quality - Applicant Sat Score > 95%



  1. 100% resource coverage plan
  2. 100% First level customer response
  3. Meet or exceed client SLA targets by account
  4. Growth plans by Customer by Account
  5. Reports completed, maintained, and provided to management
  6. 100% compliance to procedural integrity
  7. Maintain continual improvement of processes and procedures
  8. 100% compliance of performance reviews for each position
    1. 90 day
    2. 180 day
    3. Annually
  9. Maintain Reporting and KPIs

Essential Job Duties:

  • Responsible for managing all employee requisitions, including temp-to-hire or direct hire requisitions
  • Provide outstanding service to the customer
  • Build and Develop positions for recruiting and training
  • Build and execute contingency plans for all positions
  • Provide direction to and ensure pipeline for field techs is full
  • Review requisition orders to to ensure accuracy for invoicing.
  • Work with Service Team to establish and maintain a work schedule that maximize technician utilization, while minimizing overtime.
  • Meet applicable performance objectives
  • Review recruiter reported times to ensure productivity
  • Ensures all Recruiters adhere to company safety practices and other policies and procedures
  • Maintain service profitability; including productivity, labor utilization, work in process, and expense control.
  • Act quickly on issues of concern brought up by employees or customers.
  • Promotes teamwork, the company’s mission and operational goals.
  • Establishes working relationships with employees and serves as a conduit between employees and senior management.
  • Meets with FSM on a regular basis to develop an ongoing partnership
  • Works with Executive team to ensure all processes are documented with goals and measurements.
  • Perform other responsibilities as needed.


  • 1+ years Recruiting Expereince
  • Bachelor's Degree in related field
  • Experience coaching others to their success
  • Great attitude


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