SMARTECH is the premier provider of complimentary maintenance services to world-class service organizations. Our unique combination of people, process and technology allows us to cost effectively offer our SMARTSystempackage of products and services in second tier markets. Support organizations choose to work with us because of our quality of people, quality of service, timeliness of response, markets we serve and value we provide to our client – the service organization. By utilizing our services the client organization is free to focus on primary markets and effectively cover peak service requirements.
* Exceptional customer service
* Self-starter and be able to follow defined corporate processes and policies
* Strong team worker, with excellent organization and time management skills
* Professional demeanor with excellent written/verbal communication skills
* Must possess a high level of quality and attention to detail
* Working knowledge/experience of Active Directory
* Working knowledge/experience of Office 365
* Working knowledge/experience of PC imaging tools
* Working knowledge/experience of diagnosis and remote control tools
* Working knowledge/experience of A/V equipment used in presentation rooms
* Must be able to support end-user equipment
* Competency ticket tracking tool – ServiceNow
* Competency in MS Office Suite
* Prior experience supporting customers in use of hardware and software.
* Proficiency in using support software tools.
*5 years of experience