SMARTECH & Associates

  • Desktop Support Engineer

    Job Locations US-SC-Moncks Corner
    Posted Date 5 days ago(4/16/2018 3:03 PM)
    Job ID
    2018-1271
    # of Openings
    1
    Category
    Information Technology
  • Overview

    SMARTECH is a growing IT service provider connecting certified IT personnel with multiple major clients in the industry. If you have experience in providing on-site software support and hardware replacements on various IT equipment, we'd like to put some money in your pocket.

     

    Desktop Support Engineers provide support deploying desktops, laptops and, when applicable, installations of physical servers/networks, configurations, application installation, troubleshooting, incident and request handling.

    Responsibilities

    *Key Responsibilities:
    • Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
    • Analyze, resolve, respond to, and document end user inquiries
    • Install desktop/Laptop software using approved tools
    • Troubleshoot operating system
    • Troubleshoot connection issues with LAN/WAN
    • Update tickets with accurate and timely records of work performed, and resolution detail
    • Maintain and contribute to a knowledge base
    • Coordinate hardware warranty repair
    • Escalate to 3rd party vendors when necessary
    • Responsible for raising and coordinating problem management issues
    • Perform additional tasks (end user/infra related) when required
    • Participate in projects

    Qualifications

    *Required Qualifications:

    • Minimum 2-3 years of experience providing IT support services required, end user support experience preferred
    • Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
    • Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
    • Extensive knowledge Windows OS and related configuration.
    • Basic knowledge of Servers, Switches, Routers, and Data Center related HW
    • Basic knowledge of Backup technologies
    • Ability to work in a team-oriented multi tower and vendor environments.
    • Ability to multitask and prioritize work, and
    • Ability to adapt to new processes and procedures
    • Ability to work in a fast paced environment.
    • Ability to handle and safeguard confidential information
    • Excellent oral and written communication skills
    • Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction
    • Ability to convey technical issues and material to non-technical end users and managers

    *Education

    • Diploma or degree in IT

    • ITIL and/or any other additional certification preferred

     

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