SMARTECH & Associates

  • IT Field Service Associate

    Job Locations US-NY
    Posted Date 2 weeks ago(7/10/2018 12:37 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    SMARTECH is a growing IT service provider connecting certified IT personnel with multiple major clients in the industry. If you have experience in providing on-site hardware replacements on various IT equipment, we'd like to put some money in your pocket. This job is perfect for the technician who can work under minimal supervision, enjoys working with customers, and enjoys working in the field!


    We are looking for reliable, hardworking individuals, who have the ability to self manage, and love what they do! This is a great opportunity to get more experience as a technician as well as further your abilities through the certifications that we can provide at no cost to you!


    The majority of the work activities of the IT Field Contractor role is performed in a highly–directed environment. Assignments range from repair activities, which include replaceable unit swapping, image loading, and unit testing using a detailed script. Will also perform other non-troubleshooting duties. Direction is provided by script, help desk or service desk in a Next Business Day (NBD) service delivery environment.


    • Providing customer break fix support for designated equipment
    • Communicate clearly in written and verbal form
    • Accepting and delivery of all service calls assigned
    • Completing all administrative tasks associated with each call
    • Responsible for control and return of assets and inventory
    • Other duties may be assigned to meet business needs
    • May provide functional guidance to colleagues


    • Must have technical certification or equivalent
    • Must have 1-2 years of relevant experience
    • Must be willing to get certified in new information and skills
    • Must be able to lift and/or move various computer equipment up to 50 lbs.
    • Must have the ability to drive yourself to client locations
    • Must have valid driver's license
    • Must have reliable transportation with valid registration and adequate insurance
    • Must be a local candidate and be available for immediate hire
    • Must take and pass a comprehensive background check to include 7-year criminal history
    • Must be authorized to work in the United States
    • Must own a basic repair tool kit
    • Additional requirements may exist if an offer of employment is extended


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